Everything to know before the first bite.

For custom cookies, we recommend reaching out at least two to three weeks before your event. Larger corporate, wedding, and holiday orders may require additional lead time. Earlier is always better, especially during busy seasons.

Start with our custom-order form. Share your event date, estimated quantity, theme, colors, and any personalization or logo details. We will review the request and follow up with availability and the next steps.

The most helpful details are:

• Your event or preferred fulfillment date
• An estimated cookie quantity
• The occasion, theme, colors, or invitation
• Names, dates, monograms, or logo files
• Your preferred pickup, delivery, or shipping option

Inspiration images are welcome. You do not need to have every design detail decided before reaching out.

Minimum quantities can vary depending on the cookie size, design complexity, packaging, and time of year. Send us the details of your event and we will confirm the minimum that applies to your requested set.

Sometimes, when the decorating calendar allows. Rush availability depends on quantity, design, packaging, and the requested date. Contact us as soon as possible and we will let you know what can realistically be created.

Yes. We can coordinate colors, shapes, florals, patterns, monograms, and other design details with your invitation, party décor, brand guide, or event inspiration.

Yes. Corporate logo cookies are a polished choice for client gifts, employee appreciation, grand openings, conferences, jobsite celebrations, launches, and branded events. A clear vector, PDF, or high-resolution logo file is especially helpful.

Absolutely. Names, initials, ages, wedding dates, short phrases, and monograms can be incorporated when the size and design allow. Please double-check all spelling and dates before approving your order details.

Inspiration photos help us understand your style, colors, and overall vision. We use them as creative direction and adapt the idea into a Clementine design rather than promising an exact copy of another artist’s work.

Yes. Many custom sets include a coordinated mix of shapes and designs. The number of designs that works best depends on the total quantity and level of detail, and we will help create a balanced set.

Pricing is based on cookie size, design complexity, number of colors, quantity, personalization, packaging, and the requested timeline. Because every set is different, custom work is quoted after we review your details.

Once we have the event date, quantity, design direction, and fulfillment needs, we can prepare an accurate quote. If any detail is still undecided, we may offer a recommended option or range before the final design is confirmed.

An inquiry starts the conversation but does not reserve the date. Your quote will explain the confirmation and payment steps required to place the order on the decorating calendar.

Contact us as soon as possible. Available changes, cancellations, credits, or refunds depend on the timing and whether design work, ingredients, custom cutters, printed elements, or packaging have already been prepared.

Available fulfillment options depend on the product, destination, order size, and date. The current pickup or shipping choices will be confirmed before your order is finalized.

Delivery may be available for certain local, event, or larger orders. Please include the delivery address and requested time when you inquire so availability and any delivery charge can be confirmed.

Your pickup window or expected shipping schedule will be provided with the order confirmation. For shipped orders, timing can be affected by the carrier, destination, weather, and holiday volume, so early planning is recommended.

Please photograph the shipping box, packaging, and damaged cookies and contact us promptly. Because decorated cookies are delicate, the available solution will depend on the circumstances, timing, and carrier information.

Our cookies are produced in a kitchen that may handle wheat, dairy, eggs, nuts, and other common allergens. Please share allergy concerns before ordering so we can discuss the current options and whether the product is appropriate for your needs.

Ask about current menu options when you inquire. Our kitchen is not certified free of gluten, nuts, or other allergens, and we cannot guarantee against cross-contact. Severe allergy concerns should always be discussed before an order is placed.

Keep individually wrapped cookies sealed at room temperature in a cool, dry place away from direct sunlight, heat, and humidity. For the best flavor and texture, enjoy them by the date included with your order.

Refrigeration is generally not recommended because condensation and humidity can affect the icing. Keep them sealed in a cool room unless your order includes different care instructions.

Many decorated sugar cookies can be frozen when they remain properly sealed. Ask us for the best freezing and thawing instructions for your specific packaging before placing them in the freezer.

Birthdays, baby and bridal showers, weddings, graduations, holidays, school events, sports celebrations, client gifts, employee appreciation, grand openings, conferences, and nearly any moment that deserves something personal.

Yes, subject to calendar and production availability. Please reach out early with the quantity, date, logo or design needs, packaging, and number of destinations so we can recommend the best plan.

Packaging options may include individual wrapping, favor-ready presentation, gift boxes, ribbons, or branded details. Available options and pricing depend on the cookie size, quantity, and presentation you select.

Yes. Personalized cookies can serve as favors, escort-card accents, welcome gifts, or place-setting details. Share the guest count and personalization list early so we can plan the design and packaging accurately.

Multi-address gifting may be available depending on the quantity, destinations, packaging, and timeline. Corporate clients should provide an organized address list as early as possible so fulfillment options can be reviewed.